In-Store Exchange Policy

We will gladly accept for EXCHANGE any item* purchased at REGULAR price, within 30 days of purchase, for REPLACEMENT or CREDIT NOTE.

The original receipt is required as your proof of purchase.

  • Discounted items are always FINAL SALE and excluded from any exchange or credit.
  • Any item which has been engraved or physically altered in any way, cannot be returned for exchange or credit.
  • Our product is Nickel-Free, we can do no more to ensure that you will not have an allergic reaction. We cannot be held responsible for any reactions you may have.


*Please Note – due to HEALTH regulations, earrings, body jewellery and tiaras CAN NOT be returned or exchanged for ANY reason once they have left our kiosk / store.

At Vivah we work hard to provide good value on everything we sell. If you have any questions, please ask our staff.

  • All our jewellery is Lead-Free and Nickel-Free.
  • We cannot be held responsible for an individual’s allergic reaction, for mishandling, or for natural wear and tear of the product.
  • Please refrain from applying perfume or hairspray near any jewellery.
  • Merchandise which has been engraved becomes non-returnable for any reason.